FAQ
The Basics
Genetix Canada has been in business since 2015 and prides itself in providing quality products at a low price. As you know scammers can’t be approved sellers. Best way to check a source is placing small trial orders. Please make sure to always do your own research.
All prices are in Canadian dollars.
We pride ourselves in having a low price guarantee and will price match the lower-priced item. If you find the same product for a lower price, please email us with the product information. The Product must be from a reputable dealer and be authorized to sell that pharmaceutical brand. If the online retailer is not legitimate and is from another country besides Canada, we cannot offer the discount.
We currently accept all major credit cards and Crypto payments BTC USDT ETH. Full payments details are given on the checkout page.
We do not have a minimum or maximum order requirement.
Shipping & Orders
We only ship within Canada. We also ship to PO boxes.
At GenetixCanada we prioritize the safety and confidentiality of our customers in Canada. Our shipping process is meticulously designed to ensure the secure delivery of our products. We employ discreet packaging methods, devoid of any external indications of the contents, to safeguard your privacy. Additionally, we partner with trusted and reliable courier services with a proven track record of safe and timely deliveries. Rest assured, your order will be handled with the utmost care from our facility to your doorstep, maintaining the highest standards of security and reliability throughout the shipping process. Your satisfaction and peace of mind are our top priorities.
At Genetix Canada, we strive for efficiency in processing your orders. Typically, order processing is completed within 1-2 business days, although this timeframe may extend slightly during busy periods.
Upon the approval of your payment, we will notify you via email once your order is processed, which may take up to 48 hours. A subsequent email will be sent when your order is dispatched, containing your tracking number and a link to monitor your order's progress.
Should you encounter any issues with your tracking number or the delivery of your package, we kindly ask that you reach out to the courier directly prior to contacting us, by visiting the Canada Post Support Page. Tracking information may take 24 – 72 hours to update.
Please note that Genetix Canada cannot be held accountable for delays caused by adverse weather conditions, carrier mishandling, undeliverable addresses, or incorrect contact information. After the package has been dispatched from our facility, we cannot accept responsibility for any packages that are damaged, delayed, or lost. For inquiries regarding shipment status, delays, or delivery questions, please directly contact Canada Post.
Not unless you request it.
If you discover an error in your shipping address, please alert us without delay. However, if your package has already been dispatched, we regret to inform you that intervention is no longer possible. Due to our policy of not using a return address, incorrectly addressed parcels cannot be retrieved and will unfortunately be lost. We do not pursue lost parcels. To avoid such issues, we strongly urge you to carefully review your shipping address before finalizing your order. Responsibility for any mistakes made during order submission, resulting in lost shipments, rests with the customer.
Once an order is placed at GenetixCanada, we understand that circumstances may necessitate adjustments. To modify your order, please contact our dedicated customer support team promptly. Our efficient and accommodating staff is ready to assist you in making changes, whether it's updating quantities, adding or removing items, or addressing any specific requests. We strive to accommodate your needs and ensure a seamless experience. Please reach out to our customer support via [contact information] at your earliest convenience, and we'll do our best to accommodate your adjustments before the order is processed for shipping. Your satisfaction is our priority, and we are here to make your shopping experience with us as convenient as possible.
If you encounter some issues with your recent order, please provide us with a photo of the damaged product so we can better assess the situation. We will then be happy to provide you with a credit or a replacement order free of charge.
Medical Disclaimer
Before embarking on any new diet, exercise regimen, or supplementation program, it is crucial to seek the advice of a healthcare professional. Additionally, prior to using any medication or if you suspect a health issue, professional consultation is essential. Medications should not be discontinued without the guidance of a medical doctor. The content provided on the AlphaPharmCanada.ca website is for informational purposes only and is not intended to replace professional medical care. The claims made on this site regarding products have not been assessed by Health Canada or the U.S. Food and Drug Administration. None of the products featured are designed to diagnose, treat, cure, or prevent any disease.
You should not stop taking any medication without first consulting your physician. This is not a substitute for Medical care. These statements here within the AlphaPharmCanada.ca website have not been evaluated by Health Canada or the U.S Food and Drug Administration. This product itself does not claim to diagnose, treat, cure, or prevent any “disease”.
Any person and/or institution and/or Agent and/or Agency of any governmental structure including but not limited to the Canadian Federal, Canadian Provincial, Canadian Municipal Government, or any United States Federal Government also using or monitoring/using this website or any of its associated pages, you do NOT have permission to utilize any of the information from “AlphaPharmCanada.com”, nor any of the content contained herein including, but not limited to photos, and/ any “picture” or any other content posted on this website without express written permission. We will not tolerate any attempt to trespass within this server, or any digital trespassing within our governing jurisdiction which is also punishable by law in your respective jurisdiction.
